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Customer Service with Passion Workshop
Transform your customers' experience and build lasting relationships through our innovative loyalty framework
Duration3 intensive hours
FormatIn person
LocationAve. 27 de Febrero #102, 5th Floor, Suite 502, El Vergel
DateTo be determined
Previous priceRequest a Quote
Transform your customers' experience and build lasting relationships through our innovative loyalty framework
Loyalty Framework
A situation-specific approach for each stage of the customer journey
- DiscoverFirst contact and building interest
- TryFirst experience with the product/service
- ReturnLoyalty and repeat purchases
- RecommendWord-of-mouth promotion and referrals
- FanBrand ambassador and loyal customer
What Will You Learn?
Handling Extreme Situations
Build the skills to handle difficult customers and high-pressure situations with professionalism and effectiveness.
Identifying Customer Types
Learn to tell emotional, rational, and social customers apart so you can adapt your communication.
Loyalty Strategies
Apply the DISCOVER-TRY-RETURN-RECOMMEND-FAN framework in real situations.
Interactive Case Studies
Take part in group activities and case studies from the Dominican market to reinforce your learning.
Who Is It For?
- Customer Service Professionals
- Sales and Service Staff
- Managers and Supervisors
- Entrepreneurs
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